1. Introduction to Amazon Customer Service Course

2. How Brands Operate Business on Amazon

3. The Amazon Team Roles

4. What Does Amazon Want?

5. How Amazon Determines a Product Success

6. How Customer Service Helps Both Amazon and the Seller

7. What Amazon Expects From Customer Service

8. What the Seller Expects From Customer Service

9. Amazon Customer Service Tasks

Week 1

1. Introduction to Seller Central

 2. Main Metrics on Seller Central Homepage – Part 1

 3. Main Metrics on Seller Central Homepage – Part 2

 4. Seller Central Homepage: Recommendations and News

5. Seller Central Homepage: Top Navigation Bar

 6. Manage Orders – Part 1

 7. Manage Orders – Part 2

8. Request a Review & Buyer-Seller Messaging

9. Manage Inventory

10. Buy Box (Featured Offer)

11. Business Reports and Feedback Manager

12. Feedback Manager and the Importance of Feedback

13. Customer Review Manager

Week 2

1. Customer Service Guidelines & Division of Labor

 2. Amazon’s Promises to Its Customers

3. Buyer Messages: Possible Actions

 4. Buyer Messages: Full Refund

 5. Buyer Messages: Replacement

6. Buyer Messages: Partial Refund

 7. Buyer Messages: Write Message

 8. Buyer Messages: Templates

 9. Buyer Messages: Report Message

 10. Customer Service Dashboard

 11. Directing Customers to Amazon Customer Service

Week 3

 1. Customer Feedback – Part 1

 2. Customer Feedback – Part 2

 3. Customer Feedback – Part 3

 4. Customer Feedback – Part 4

 5. Customer Feedback – Part 5

 6. Customer Feedback – Part 6

 7. Product Returns

8. A-to-Z Guarantee Claims

9. Chargeback Claims

10. Order Cancellations

11. Voice of the Customer

Product Reviews - Part 1

13. Product Reviews - Part 2

Week 4

1. Introduction

 2. Starting a Case – Part 1

 3. Starting a Case – Part 2

 4. Case Log and Reopening a Case

5. Sales Downturn Scenario: Inventory – Part 1

6. Sales Downturn Scenario: Inventory – Part 2

7. Sales Downturn Scenario: Buybox Problem

 8. Sales Downturn Scenario: Suppression Problem

9. Sales Downturn Scenario: Advertising Problem

10. Sales Downturn Scenario: Pricing Problem

11. Conclusion

Week 5

<h3 id="80cdac82-a602-4f59-8208-e84fd0c54259" data-toc-id="80cdac82-a602-4f59-8208-e84fd0c54259">Get the online career that you always wanted!</h3>Don’t let anything stand between you and your dreams! Earn money online and spend time with the ones you love.<img src="https://canadianeducationcouncil.org/wp-content/uploads/2023/09/Amazon-Facebook-Ads-CEC-496-%C3%97-439px-4-550x500.png" style="" draggable="true"><h3 id="cfa61f95-2806-40ac-9df5-06c40258a724" data-toc-id="cfa61f95-2806-40ac-9df5-06c40258a724">Customer Service Overview</h3><h3 id="4dd60e43-4c60-4c8e-b576-6315cd8a881b" data-toc-id="4dd60e43-4c60-4c8e-b576-6315cd8a881b">Certificate</h3>Week 1: The Power of Amazon Customer ServiceWeek 2: Get Ready to Tackle all the Operations in Seller CentralWeek 3: Sharpen your communication with Targeted MessagesWeek 4: Secure the the Brand Performance, Become the Problem SolverWeek 5: Be More! Help Improve the Product Sales and Progress in the companyBONUS: Create a bulletproof freelancer profile, apply to jobs, get interviews, close deals, and land your dream job!

5-8 weeks training courses.
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Amazon Customer service

Sarabjit singh

Course content

Course Description

This Course Includes